Frequently Asked Questions

What operating system(s) do you run on your servers?

We currently run Linux and Windows on our servers.

Is FTP access available 24/7?


Does each account have its own cgi-bin?


Are backups performed?

Backups are performed with a weekly and monthly rotating copy also kept. Although we perform this service, we highly recommend that all clients retain their own backups as well, in the event the backup from the system is unusable for any reason (rare, but it does occur).

Is technical support 24/7? What methods of support do you provide?

We do offer 24/7 technical support. The main avenue of support is always via our helpdesk, either through the web interface directly or through email.

Can I run cronjobs?

Each account has the ability to run crons, yes.

Do you offer autoresponders?

Autoresponders are available for each account.

Can I set up custom error pages (404, etc.)?

Certainly. Error documents can be defined via the control panel, or set up manually, at your preference.

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